Privacy Policy, Cookie Policy and Website Terms of Use

Last updated: 24 July 2026

This website is operated by Laura Jeffery, trading as Laura Jeffery Consulting.

Business correspondence address:
Laura Jeffery Consulting
33 Perry
c/o The Dartington Estate
Dartington Hall
Totnes
Devon
TQ9 6EL
United Kingdom

Email: laura@laurajeffery.com
ICO registration number: ZB707471

Laura Jeffery Consulting is currently operated by Laura Jeffery as a sole trader.

This page contains:

Our Privacy Policy
Our Cookie Policy
Our Website Terms of Use

Part One: Privacy Policy

1. About this policy

This Privacy Policy explains how Laura Jeffery Consulting collects, uses, stores and protects personal information when you:

Visit this website.
Download free training or other resources.
Subscribe to marketing emails.
Submit an enquiry or application.
Communicate with Laura Jeffery Consulting.
Attend a meeting or consultation.
Purchase or receive consulting services.
Interact through email, social media or messaging platforms.

For the purposes of applicable data-protection law, Laura Jeffery is the data controller responsible for the personal information described in this policy.

2. The information we may collect

Depending on how you interact with Laura Jeffery Consulting, we may collect:

Information you provide directly

This may include:

Your name.
Your email address.
Your telephone number.
Your business name.
Your job title or professional role.
Your website and social-media details.
Information about your business, services and clients.
Your approximate business revenue or other business financial information.
Information about your current business model.
Your commercial challenges, goals and plans.
Your preferred availability.
Application and consultation answers.
Email messages and other correspondence.
Feedback, reviews and testimonial information.
Information contained in client questionnaires, strategy documents and meeting notes.
Video, audio, transcript and chat information from recorded meetings.
Payment and transaction information.

We do not normally require health information, Human Design birth information or other special-category personal information for Laura Jeffery Consulting services. Please do not provide sensitive personal information unless it is genuinely necessary and has been specifically requested.

Information collected automatically

When you visit the website or open an email, we may collect technical and usage information such as:

Your IP address.
Browser and device type.
Operating system.
Approximate location derived from your IP address.
Pages visited and links selected.
Referring website or advertising campaign.
Date and time of visits.
Email opens and link clicks.
Form-submission information.
Cookie identifiers.
Advertising and analytics identifiers.

This information may be collected through Kartra, Google Analytics, Meta Pixel and similar technologies, subject to your cookie choices.

Payment information

UK clients will normally be invoiced directly.

Clients outside the UK may be given a payment link through Stripe or PayPal. Payment-card details are processed by the relevant payment provider and are not normally stored directly by Laura Jeffery Consulting.

We may retain transaction details including the amount paid, date, payment status, billing identity and invoice information.

3. How we collect information

We may collect personal information:

Directly from you.
Through website forms.
Through free-resource registrations.
Through consulting applications.
During meetings and recorded calls.
Through email, WhatsApp, Facebook Messenger, Voxer or social-media communications.
Through appointment-booking systems.
Through payment providers.
From your publicly available business website or professional social-media profile.
From referrals and professional introductions.
Through website analytics, advertising and cookie technologies.

Where information is obtained from a public professional source or a third party, we will only use it where we have a lawful reason to do so and where its use would be reasonable in the circumstances.

4. How and why we use personal information

We may use personal information for the following purposes.

Providing free resources

We use your name and email address to deliver training, guides or other resources that you have requested.

The relevant lawful basis is normally taking steps at your request and our legitimate interest in delivering and administering the requested resource.

Receiving a requested resource does not automatically mean that you must receive ongoing marketing. Where required, marketing consent will be requested separately.

Reviewing applications and enquiries

We use application and enquiry information to:

Understand your business and requirements.
Assess whether an intensive or other engagement is suitable.
Respond to your questions.
Arrange a consultation.
Recommend an appropriate next step.
Decide whether to offer you a client engagement.

The relevant lawful bases are taking steps at your request before entering into a contract and our legitimate interests in managing enquiries and selecting appropriate clients.

Submitting an application does not guarantee acceptance and does not create a consulting relationship.

Providing consulting services

When you become a client, we use your information to:

Enter into and administer the client agreement.
Review your existing business, offers and commercial assets.
Prepare for and deliver meetings.
Develop recommendations, plans and consulting materials.
Communicate with you during the engagement.
Provide support.
Issue invoices and process payments.
Maintain records of the work completed.
Protect and enforce our contractual rights.

The relevant lawful bases are performance of our contract with you, compliance with legal obligations and our legitimate interests in administering and protecting the business.

Recording client meetings

Client meetings may be recorded in video, audio and transcript form.

Recordings may be used to:

Create an accurate record of discussions, recommendations and decisions.
Allow the client to revisit the session where a recording is provided.
Prepare follow-up notes and materials.
Maintain continuity across the engagement.
Protect both parties if there is a disagreement about what was discussed.
Improve the accuracy and quality of service delivery.

Clients will be informed that a meeting is being recorded. Recordings must not be shared, published or distributed by either party unless separately agreed in writing.

The relevant lawful bases are performance of the client agreement and our legitimate interests in maintaining accurate service and dispute records.

Business administration and legal compliance

We use information to:

Maintain accounting and tax records.
Manage payments, refunds and debts.
Prevent fraud and misuse.
Maintain website and information security.
Respond to legal claims.
Obtain professional advice.
Comply with requests from courts, regulators or public authorities.
Establish, exercise or defend legal rights.

The relevant lawful bases are legal obligation, performance of a contract and legitimate interests.

Marketing

We may use your name, email address and information about your interactions to send relevant business, consulting, training and offer-related communications where:

You have given consent.
The customer soft opt-in applies and the communication concerns similar services.
You are a corporate subscriber and the communication is otherwise lawful.
Another lawful basis permits the communication.

Every marketing email will provide an unsubscribe facility.

You may unsubscribe at any time. You can also email laura@laurajeffery.com and ask not to receive marketing.

If you previously subscribed through Recurring Revenue Rocks, communications may now be sent under the Laura Jeffery Consulting name. Laura Jeffery remains the person operating the business and responsible for the information. Transition emails will explain the change and provide a clear opportunity to unsubscribe.

We will not knowingly add individual subscribers, including sole traders and ordinary partnerships, to an unsolicited marketing list merely because they connected with us through LinkedIn, networking or a general enquiry.

Advertising and analytics

Subject to your cookie choices, information may be used to:

Understand how visitors use the website.
Measure the performance of pages, emails and campaigns.
Improve website content.
Create advertising audiences.
Measure advertising results.
Show relevant advertising through platforms such as Meta.

The relevant lawful basis for placing or accessing non-essential tracking technologies is consent.

5. Our legitimate interests

Where we rely on legitimate interests, those interests may include:

Operating and developing Laura Jeffery Consulting.
Responding to business enquiries.
Assessing applications.
Maintaining accurate client records.
Protecting the business and its clients.
Preventing fraud and misuse.
Improving services and communications.
Understanding website and campaign performance where legally permitted.
Establishing or defending legal claims.
Communicating with relevant corporate business contacts.

We consider whether these interests are necessary and proportionate and whether your interests, rights or freedoms override them.

You may object to processing based on legitimate interests by contacting laura@laurajeffery.com.

6. Who we share information with

We do not sell personal information.

Personal information may be shared with carefully selected service providers where necessary to operate the website and business. These may include:

Kartra for website hosting, forms, email delivery, customer records and video services.
Google Workspace, Gmail, Google Drive and Google Analytics.
Dropbox for document storage.
Meta Platforms for Facebook, Instagram, Messenger, advertising and campaign measurement.
Calendly or similar appointment-booking providers.
Zoom for online meetings, recordings and transcripts.
Vimeo and YouTube for video hosting and embedded content.
WhatsApp and Voxer for business communications where used.
Stripe and PayPal for payment processing.
Accounting, invoicing and bookkeeping software providers.
Website, technology and administrative service providers.
Accountants, legal advisers, insurers and other professional advisers.
Government departments, tax authorities, regulators, courts and law-enforcement bodies where legally required.
A purchaser or successor if all or part of the business is sold, transferred or reorganised.

These providers may only receive the information reasonably necessary to perform their role.

Some platforms, particularly social-media and analytics providers, may also act as independent data controllers for aspects of their processing. Their own privacy information will apply to that activity.

7. International transfers

Laura Jeffery Consulting is based in the United Kingdom, but some service providers may store or process information in the United States or other countries outside the UK.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that an appropriate legal transfer mechanism is used. This may include:

Transfer to a country covered by UK adequacy regulations.
The UK International Data Transfer Agreement.
The UK Addendum to approved standard contractual clauses.
Another lawful safeguard recognised under UK data-protection law.

You may contact us for more information about the safeguards used for a particular provider.

8. How long we retain information

We do not intend to keep personal information for longer than reasonably necessary.

Our usual retention periods are:

Free-resource and marketing subscribers: until you unsubscribe, withdraw consent or are removed following a periodic review of inactive subscribers.
Unsuccessful applications: normally up to 24 months after the application decision.
General enquiries: normally up to 24 months after the last meaningful communication.
Client contracts, invoices and transaction records: normally at least six years, or for any longer period required for tax, accounting, contractual or legal purposes.
Client strategy documents and working records: normally up to three years after the engagement ends, unless a longer period is reasonably required.
Meeting recordings and transcripts: normally up to 24 months after the engagement ends, unless longer retention is required to address a complaint, dispute or legal claim.
Testimonials: for as long as they remain relevant and we have an appropriate basis to use them, subject to any agreement made with the person providing the testimonial.
Cookie and analytics information: according to the relevant cookie settings, consent choice and provider retention controls.
Unsubscribe and suppression records: minimum identifying information may be retained as long as necessary to ensure that you are not unintentionally added back to a marketing list.

Information may be retained for longer where required by law, where a dispute or investigation is ongoing, or where it is necessary to establish, exercise or defend legal rights.

9. Security

We use reasonable organisational and technical measures intended to protect personal information. These may include:

Password-protected systems.
Restricted account access.
Two-factor authentication where available.
Secure cloud services.
Controlled document sharing.
Secure payment providers.
Software and security updates.
Appropriate backups.
Confidentiality requirements for service providers.

No online system is completely secure. You are responsible for using appropriate security when communicating confidential business information and for protecting your own account details.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for access to personal information held about you.
Ask for inaccurate information to be corrected.
Ask for information to be erased.
Ask for processing to be restricted.
Object to processing based on legitimate interests.
Object at any time to direct marketing.
Withdraw consent where processing is based on consent.
Ask for certain information to be provided in a portable format.
Complain about how your information has been handled.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, email laura@laurajeffery.com. We may need to verify your identity before responding.

11. Marketing preferences

You can unsubscribe by:

Selecting the unsubscribe link in a marketing email.
Emailing laura@laurajeffery.com.
Asking us directly to update your preferences.

Unsubscribing from marketing does not prevent us from sending necessary administrative communications about an application, booking, invoice, payment or existing client engagement.

12. Complaints

Please contact Laura Jeffery Consulting first so that we have an opportunity to address your concern.

You also have the right to complain to the UK Information Commissioner’s Office if you believe your personal information has been processed unlawfully.

13. Children

The website is publicly accessible but its business content, applications and consulting services are intended for adults acting in a professional or business capacity.

We do not knowingly provide consulting services to children or intentionally collect children’s personal information.

14. Changes to this Privacy Policy

This policy may be updated to reflect changes in the business, website, technology or legal requirements.

The updated version will be published on this page with a revised “last updated” date.

Part Two: Cookie Policy

1. What cookies are

Cookies and similar technologies are small files, identifiers, pixels, tags or scripts used to make websites function, remember preferences, understand website use and support advertising.

Some cookies are set directly by this website. Others may be set by third-party services embedded in or connected to the website.

2. Cookies and technologies we may use

Strictly necessary cookies

These are used for functions such as:

Website security.
Page delivery.
Form operation.
Session management.
Remembering cookie-consent choices.
Preventing fraud or misuse.

These technologies may be used without consent where they are genuinely necessary to provide the website or a service you have requested.

Analytics cookies

Google Analytics and similar services may be used to understand:

How many people visit the website.
Which pages are viewed.
How visitors reached the website.
How visitors navigate the site.
Whether forms or calls to action are effective.

Analytics cookies will only be activated where the required consent has been provided.

Advertising and measurement technologies

Meta Pixel and related technologies may be used to:

Measure advertising performance.
Understand whether an advertisement led to a website visit or action.
Create or refine advertising audiences.
Show relevant advertisements on Facebook or Instagram.
Limit or measure repeated advertising.

These technologies will only be activated where the required consent has been provided.

Functionality and embedded-content cookies

Third-party services may set cookies or similar technologies when you:

View an embedded YouTube, Vimeo or Kartra video.
Use an embedded Calendly booking tool.
Interact with social-media content.
Use website forms or member features.

Whether these technologies are necessary or optional depends on their purpose and configuration.

3. Your choices

When you first visit the website, you should be given the option to:

Accept all optional cookies.
Reject non-essential cookies.
Choose cookie categories.
Continue with strictly necessary cookies only.

Rejecting optional cookies should not prevent access to the main website, although certain embedded features may not work fully.

You can change your preferences through the website’s cookie settings where available. You can also delete or block cookies through your browser settings.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

4. Third-party services

Third-party providers control their own cookies and may change them from time to time. Their privacy and cookie policies provide further information about their processing and retention periods.

5. Changes to this Cookie Policy

The cookies used by the website may change as services and website features are updated. This policy and the website’s consent tool will be updated where reasonably necessary.

Part Three: Website Terms of Use

1. About these terms

These Terms of Use govern your access to and use of the Laura Jeffery Consulting website, including free training, articles, videos, downloads and application pages.

By using the website, you agree to these terms. If you do not agree, please stop using the website.

The website is operated by:

Laura Jeffery, trading as Laura Jeffery Consulting

Business correspondence address:

Laura Jeffery Consulting
33 Perry
c/o The Dartington Estate
Dartington Hall
Totnes
Devon
TQ9 6EL
United Kingdom

Email: laura@laurajeffery.com

2. Business use only

Laura Jeffery Consulting provides services on a business-to-business basis.

Consulting services are intended for people purchasing wholly or mainly for purposes connected with their trade, business, craft or profession.

By applying for or purchasing a consulting service, you confirm that you are acting in a business capacity and not as a consumer.

3. Website information

Website content is provided for general business education and information.

It does not constitute personalised:

Business advice.
Financial or investment advice.
Legal advice.
Tax advice.
Accounting advice.
Employment advice.
Regulatory advice.

Information on the website cannot take account of every visitor’s experience, market, finances, contractual obligations, legal position or commercial circumstances.

You remain responsible for:

Your business decisions.
Your pricing.
Your offers.
Your client commitments.
Your marketing claims.
Your legal and regulatory compliance.
Your financial decisions.
Your implementation.
Obtaining specialist professional advice where required.

No consultant-client relationship is created merely because you use the website, download a resource, submit an application or attend free training.

4. No guarantee of results

Laura Jeffery Consulting does not guarantee:

Increased revenue.
Particular income levels.
Sales of a new offer.
Client enquiries.
Successful launches.
Business growth.
Time savings.
Profitability.
Acceptance into an engagement.
Any other specific commercial outcome.

Business results depend on numerous factors outside our control, including your experience, market, audience, reputation, implementation, sales activity, resources, decisions and wider economic conditions.

Any examples, illustrations, projections or capacity calculations are explanatory only and are not promises or forecasts.

5. Testimonials and case studies

Testimonials and case studies describe the experiences of particular clients or customers.

They do not represent typical, guaranteed or promised results. Your circumstances and results may differ.

Testimonials may relate to earlier Laura Jeffery services, programmes or business brands where that context is made clear or reasonably apparent.

6. Applications and consulting engagements

Submitting an application:

Does not commit you to purchase.
Does not guarantee acceptance.
Does not reserve a place.
Does not create a contract.
Does not create a duty to provide recommendations or advice.

Applications are reviewed to determine whether the applicant’s experience, market, business stage and objectives appear suitable.

If you are offered a consulting engagement, the service will be governed by a separate written client agreement. That agreement may address:

Scope and deliverables.
Fees and payment.
Scheduling.
Client responsibilities.
Meeting recordings.
Confidentiality.
Intellectual property.
Cancellation and postponement.
Support boundaries.
Liability.
Termination.
Dispute resolution.

If there is any conflict between these Website Terms and a signed client agreement, the client agreement will take priority in relation to the paid service.

Fees, availability and service descriptions may be changed or withdrawn before a binding agreement is entered into.

7. Intellectual property

Unless otherwise stated, all website and training content is owned by or licensed to Laura Jeffery.

This includes:

Written copy.
Training.
Videos.
Audio.
Downloads.
Guides.
Workbooks.
Graphics.
Frameworks.
Methodologies.
Offer structures.
Templates.
Presentation materials.
Branding.
Page design.
Recordings.

Copyright and all other intellectual-property rights are reserved.

8. Permitted use of free resources

You may download and use a free resource solely for your own internal business education and planning.

You may not, without prior written permission:

Share the file or access link with another person.
Upload it to a shared library or membership.
Publish it online.
Copy substantial portions.
Rebrand it.
Sell it.
License it.
Use it to train or provide services to your own clients.
Present it as your own work.
Turn it into another product, programme or framework.
Record, reproduce or redistribute a training video.
Upload the material to a public or third-party artificial-intelligence training system.
Use automated systems to scrape, extract or reproduce the content.

Where another person wants access, please direct them to register through the official Laura Jeffery Consulting website.

9. Acceptable website use

You must not:

Use the website unlawfully or fraudulently.
Attempt to gain unauthorised access to the website or connected systems.
Introduce malware or harmful code.
Interfere with website operation.
Circumvent access controls.
Submit false, misleading or impersonated information.
Use automated scraping or data-extraction tools without written permission.
Copy the website or its materials for commercial exploitation.
Use website content to infringe another person’s rights.
Harass, threaten or abuse Laura Jeffery, contractors, clients or other users.

Access may be restricted where misuse is suspected.

10. Third-party websites and services

The website may link to or embed third-party services, including social-media platforms, video providers, booking tools and payment services.

Laura Jeffery Consulting does not control all third-party content, availability, security or privacy practices. A link does not necessarily constitute endorsement.

You are responsible for reviewing the applicable terms and privacy information before using a third-party service.

11. Website availability

We aim to keep the website available and accurate but do not guarantee that it will:

Always be available.
Be uninterrupted.
Be error-free.
Be free from harmful components.
Remain unchanged.
Contain complete or current information at all times.

The website or any part of it may be suspended, removed or changed without notice.

You are responsible for maintaining appropriate device security, backups and virus protection.

12. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to that restriction and to the fullest extent permitted by law, Laura Jeffery Consulting will not be liable for:

Decisions made in reliance on general website information.
Loss of profits, revenue or business opportunity.
Loss of anticipated savings.
Loss of contracts.
Loss or corruption of data.
Loss of goodwill or reputation.
Indirect or consequential loss.
Failure to obtain particular business results.
Problems caused by third-party platforms or services.
Website interruption, technical failure or cyberattack outside our reasonable control.

Liability arising from a paid consulting engagement will be governed by the separate client agreement.

13. Changes to these terms

These Terms of Use may be changed from time to time.

The version published on the website will apply to website use from its stated effective date. Changes to a paid engagement will not override a signed client agreement unless agreed in accordance with that agreement.

14. Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

15. No waiver

A delay or failure to enforce a right under these terms does not waive that right.

16. Governing law and jurisdiction

These Terms of Use and any non-contractual dispute arising from use of the website are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, subject to any mandatory law that cannot lawfully be excluded.

17. Contact

Questions about this page or the website may be sent to:

Laura Jeffery
Trading as Laura Jeffery Consulting
Email: laura@laurajeffery.com

Business correspondence address:

Laura Jeffery Consulting
33 Perry
c/o The Dartington Estate
Dartington Hall
Totnes
Devon
TQ9 6EL
United Kingdom

Privacy Policy and Terms of Use